Monday, 2 July 2018

German Customer Service Agent, Complaints Handler, Customer Care - London - £10.72 - 12.00 per hour + weekly pay (AB -DE-WE)

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German Customer Service Agent, Complaints Handler, Customer Care
London, Greater London, England
£10.72 - 12.00 per hour + weekly pay

German Customer Service Agent, Complaints Handler

Are you interested in working for an airline company as a German Customer Service Agent, Complaints Handler?

If so you’re in the right place as we have an open German Customer Service Agent, Complaints Handler role based in North West London – Wembley 

The pay rate is £10.72 per hour PAYE or £12.00 per hour working via umbrella company and working hours, Full time only, Monday to Friday 9am-5pm

 

Your German Customer Service Agent, Complaints Handler Role

As German Customer Service Agent, Complaints Handler you will be working for an airline company in their modern offices in Wembley with a great team environment and career progression 

  • You will provide an excellent customer service experience to customers via email and chat to resolve their complaints and issue refunds in German, you won’t be making or receiving calls, but providing primarily email - based support
  • You will act as the sole point of contact for German speaking customers and guide them through their query in a friendly and helpful manner
  • You will investigate and research each complaint so they can be resolved as quickly as possible
  • You will receive and direct complaints for further investigation
  • You will create routine correspondence including letters and reports in German
  • You will establish effective working relationships with other agents from the customer service team

About you

To be able to fulfil the role you will need to be fluent in German and English with at least 1-2 years experience in German speaking customer support, customer service, handling complaints, administration, secretarial, clerical or a similar role

  • Preferably experienced in a direct German speaking customer-facing role and providing primarily email - based support
  • Excellent written and communication skills in German with particular ability to adjust tone based on customer's situation
  • Excellent problem-solving abilities and technical aptitude
  • Empathetic and can communicate in a caring and friendly manner
  • Strong time management skills and motivation to exceed expectations
  • IT competent
  • Strong team spirit with a passion and drive to help users and to deliver the best customer experience
  • Enjoy working in a fast-paced environment

Your Salary, Hours and Benefits - German Customer Service Agent, Complaints Handler

  • £10.72 per hr (PAYE) or £12.00 per hr (Umbrella)-Weekly pay
  • 3-month Contract- opportunity to extend
  • 37.5 hrs per week Monday to Friday Shifts from 09:00-17:00

If you're interested in German Customer Service Agent, Complaints Handler role please click apply now to avoid disappointment.


Keyword: German speaker, German admin, German customer service, German customer care, aviation, airline, German customer care advisor, German office assistant, German office clerk, German customer support, German passenger support, refunds, German claims handler, German call centre agent, German contact centre agent

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