Monday, 2 July 2018

German Customer Care Advisor- No calls - Aviation - London - £10.72 - 12.25 per hour + weekly pay (AB - CS-DE)

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German Customer Care Advisor- No calls - Aviation
London, Greater London, England
£10.72 - 12.25 per hour + weekly pay

German speaking Customer Care Advisor

- Email communication, no calls

Location: Wembley

Pay rate £10.72 per hour PAYE or £12.25 per hour working via umbrella company

Working hours: Full time only, Monday to Friday 0900-1700


Our client is a leading global player in the airline industry. The airline operates flights to more than 320 destinations and 118 countries. Over 2,500 companies worldwide trust our client to power the insights that grow their business and make them the success they are today and for the future.

We are looking to recruit candidates that are fluent in both spoken and written German and English


We are looking to recruit customer focused, target driven professionals who are looking for an opportunity to join a great team as a German speaking Customer Service Agent to work at our call centre which is based ten minutes walk from Wembley Central or Wembley Park train station.

Your responsibilities will include:

. Communicate with confidence, tact, and empathy and will be able to manage objections and negotiate with customers

. Interact with customers in an individual and personalised manner

. Handle emails and other communication channels in line with required standards

. Delivering excellent customer service at all times, ensuring that the customer has a great experience from beginning to end


To succeed in this Customer Care role you will have:

. Fluency (written and verbal) in German and English

· Superb IT skills (Word and Excel)

. Good attentional to detail

Personal Attributes of a German Customer Care Advisor:

. Adaptability

· Customer Focused

· Team player

. Understanding of customer needs with an ability to respond to their queries in a calm, professional and timely manner 

Salary, Hours and Benefits

- £10.72 per hr (PAYE) or £12.00 phr (Umbrella)-Weekly pay

- Ongoing Temporary Contract- opportunity to extend

- 37.5 hrs per week Monday to Friday Shifts from 09:00-17:00


The job is easily commutable from all areas of London and Greater London, with very good tube links to Wembley Central or Wembley Park from Central London, East London, North London, South London and West London.

If you’re interested in this German-speaking Customer Service Advisor please send your CV to


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