Tuesday, 10 April 2018

German Speaking Customer Service Agent - London - £10.46 - 12.00 per hour + weekly pay (AB - ADM)

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German Speaking Customer Service Agent
London, Greater London, England
£10.46 - 12.00 per hour + weekly pay


Ongoing temporary contract


Pay rate £10.46 per hour PAYE or £12.00 per hour working via umbrella company

Working hours: Full time only, Monday to Friday 0900-1700

Responsibilities - German Speaking Customer Service Agent

* Working for an airline company 
* Provide an excellent support experience to customers via email and chat
* Act as the sole point of contact for customers and guide them through their query in a friendly and helpful manner
* Investigate issues so they can be resolved as quickly as possible
* Receive and direct complaints for further investigation
* Create routine email correspondence  
* Establish effective working relationships with team members

About You

* You will be fluent in German and English
* You will have least 1-2 years experience in customer support, administration, secretarial, clerical or a similar role
* Preferably experienced in a direct vGerman speaking customer-facing role and providing primarily email - based support
* Excellent written and communication skills in German and English with particular ability to adjust tone based on customer's situation
* Excellent problem-solving abilities and technical aptitude
* Empathetic and can communicate in a caring and friendly manner
* Strong time management skills and motivation to exceed expectations
* Comfortable working with computers
* Strong team spirit with a passion and drive to help users and to deliver the best customer experience
* Enjoy working in a fast paced environment

Salary, Hours and Benefits

- £10.46 per hr (PAYE) or £12.00 phr (Umbrella)-Weekly pay

- 37.5 hrs per week Monday to Friday from 09:00-17:00

If you're interested in this German-speaking Customer Service Advisor please send your CV to annab@cpi-selection.co.uk

Keywords: German speaker, admin, administration, customer service, customer care, aviation, airline, customer care advisor, clerk, customer support, passenger support, refunds

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