Tuesday, 10 April 2018

French Speaking Customer Contact Specialist - London - £21.6k - 33.6k per year + Training (AB-CSEL-FR)

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French Speaking Customer Contact Specialist
London, Greater London, England
£21.6k - 33.6k per year + Training

French Speaking Customer Contact Specialist – Airline Bookings and Reservations 

12 month contract, start: April 2018 in Wembley

Salary: £21,602.29 - £33,666.70 per annum

Working Hours: Must be available full time from Monday to Sunday 37.5 hours per week

Shifts: Any shift between 7am - 8pm Monday – Friday. Any shift between 7am - 5.30pm Saturday and Sunday (26 weekends a year).


We are looking to recruit candidates that are business fluent in both spoken and written French and English.


Your responsibilities as a French Speaking Customer Contact Specialist – Airline Bookings and Reservations , will include:

. Handling multi-channel communication with clients – telephone (inbound and outbound), email, SMS in French and English 

. Interact with customers in an individual and personalised manner

. Advising customers who have been involved in flight irregularities and rebooking their flights and additional services 

. Processing revenue and award/miles reservations

. Handling camplaints and issuing refunds

. Delivering excellent customer service at all times, ensuring that the customer has a great experience from beginning to end

. Build long term, commercially beneficial relationships with your customers

·Understand, develop and strictly follow specific practices and procedures 

To succeed in the role of a French Speaking Customer Contact Specialist – Airline Bookings and Reservations , you will have:

. Superb communication skills in French and English. 

. Experience of engaging with customers and complex problem solving

. Previous experience in airline reservations, bookings or similar is essential as well as previous customer care experience in a fast pace environment

. Experience in using reservation systems - Amadeus and Oscar

. Knowledge of Sirax, Ticket/Tonus, ePax, Fidelio, World Tracer, Altea DC, WCCD, Milord, Isis/Osiris, Extrasite an advantage (training will be provided)

· Superb IT skills, quick typist

. Great attentional to detail

Personal Attributes:

· Customer Focused

· Great communicator

. Energetic, driven with ability to work under pressure and meet strict deadlines

. Adaptable and fast learner

. Team player

The job is easily commutable from all areas of London and Greater London, with very good tube links to Wembley Central or Wembley Park from Central London, East London, North London, South London and West London.

If you’re interested in French Speaking Customer Contact Specialist – Airline Bookings and Reservations please send your CV to annab@cpi-selection.co.uk

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